Redesigning credentialing for a healthcare platform built to fix one of the industry's most stubborn bottlenecks.

My role

  • UX research & strategy
  • Information architecture
  • Product design
  • Brand identity

Deliverables

  • Logo & identity system
  • Wireframes & user flows
  • UI design & design system
  • Feature illustrations

Results

  • Clear, end-to-end credentialing flow
  • Scalable design system
  • Brand ready to represent at industry events
  • Consistent visual language across all touchpoints
Kloc healthcare credentialing platform
Overview

Healthcare credentialing is slow, fragmented, and stuck in paperwork. Kloc was built to fix that.

Credentialing eats up a huge amount of time in healthcare. Nurses and facilities have to verify credentials, keep track of renewals, and stay compliant, and the work never really lets up.

Kloc wanted to modernize all of that with a platform that handles the heavy lifting automatically and shows everyone involved exactly where things stand.

Kloc dashboard mockup
Research

Before we built anything, we needed to know exactly where the current process was breaking down.

We talked to users and looked closely at competitors, and the same problems kept coming up. Documents were scattered across different systems, nobody could see when renewals were due, and all the manual back-and-forth dragged things out by weeks. We turned those findings into hypotheses, and they shaped every design decision that followed.

Pain Points
User pain points mapped from research
Design Hypotheses
Design hypotheses based on research findings
Competitive research
Wireframing & IA

Once we knew the problem, we mapped out the flows before designing a single screen.

We started on paper because it let us move fast, try different structures, and test the flows before putting anything in Figma. From there we built detailed desktop wireframes and walked the team through the intake, verification, and notification flows before any visual design began.

Early wireframing sketches
Desktop wireframes
Wireframe detail: credentials flow Wireframe detail: notifications
Brand Identity

A healthcare product that needed to feel credible without feeling clinical.

The logo started as sketches of marks that suggested structure, verification, and trust. The direction we chose stood apart from the usual healthcare look. It felt grounded and clean, and it worked just as well on screen as it did in print.

Logo sketches
Logo concepting Logo refinement
Brand System

Color, type, and icons built for a product that lives in fast, high-stakes environments.

The palette pairs a clean, neutral base with a warm accent, steering clear of the cold blues you see in most healthcare software. We chose the typography for how well it reads in dense layouts, since clinicians use this data-heavy product under pressure. The icons follow the same logic as the logo: simple shapes, a consistent stroke weight, and still readable at 16px.

Color palette Typography
Icon set
Feature Illustrations

Each core feature got its own visual language.

We created custom illustrations for the platform's five main features: credentials management, automated workflows, access control, transparency, and notifications. They gave marketing and onboarding a consistent visual style that feels unique to Kloc.

Credentials illustration Automation illustration Access illustration
Transparency illustration Notifications illustration
How it comes together

A platform that makes credentialing feel like something that just works.

The final product puts everything a clinician or facility admin needs right up front, like credential status, upcoming renewals, and where each verification stands, without making them dig through menus. We designed the dashboard around how people actually work rather than a list of features, so urgent items stand out and everything else is still easy to find.

Hospital dashboard
UI design
Product mockup Product mockup detail
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